Log into your MyPolicy account and go to "My Claims" to begin. If you're new, click "Register now" to set up your account. From here, you can track recent online claims, download your policy Terms and Conditions, or request a Personal Accident form by calling 020 7928 6662. When you're ready, click "Start a Claim."

To complete your claim, you'll need the patient's name, the practitioner's name and qualifications, the treatment type, date, and cost, along with an itemised receipt and your bank details.

If you're claiming for a birth or adoption, you'll need a full certificate. For hospital stays, please have your discharge summary and the hospital's name and address ready.

Check or update your bank info. Tick to confirm ✅ these are correct. Read and agree to the Terms & Conditions — this allows us to verify your documents if needed. ✏️

Choose who the claim is for:  yourself, a partner or a dependent.

Select the relevant benefit category (e.g. Practitioners) and subcategory (e.g. physiotherapy) —your balance will appear in the top right—then add a brief description or diagnosis and the symptom start date, upload your receipt(s) with treatment dates and amounts, use the ➕ to add more items or the 🗑️ to remove any, and if needed, upload a second receipt before clicking Next to continue.

You'll receive a confirmation email once your claim is submitted, and you can track its progress in "My Claims", start a new claim for the same or a different claimant, or return to your claims dashboard.