Help and support
Help and support

Contact Us

Our Team Is Always Here to Support You

Office Hours: Monday – Friday, 9am to 5pm
Call us on 0800 917 2208

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Existing Policyholders

We’re here to support you every step of the way. Whether you’ve got questions about your cover, need help with a claim, or want to explore your extra benefits, our team is ready to help.

Claims enquiries – Call us directly on 020 7202 1381 or drop our claims team a line at claims@hsf.eu.com.

For enquiries relating to policy payments, please email uk.contributions@hsf.eu.com or call 020 7202 1382.

Policy changes or cancellations – Need to update your details, change your cover or let us know about a change in circumstances? Just email customer@hsf.eu.com.

Don’t forget – the MyPolicy app makes it easy to check your balance, track claims and manage your payments, all in one place. If you haven’t signed up yet, head to www.hsf.mypolicy.eu.com to get started.

Interested in Joining Us?

We’d love to welcome your organisation to HSF Health Plan! Whether you’re looking to strengthen your employee benefits package, support staff wellbeing, or reduce everyday healthcare costs for your team – we’ve got a plan that fits.

With affordable health cover, cashback on everyday medical expenses, access to our Employee Assistance Programme, and a perks platform packed with exclusive discounts, HSF Health Plan offers more than just great value – it shows your employees that their health and happiness matter.

Joining is simple. Whether you’re ready to roll out a new level of cover or just want to explore how our plans can support your team, we’re here to help.

Give us a call at 0800 917 2208 or send us an email at salessupportteam@hsf.eu.com, and we’ll guide you every step of the way.

Businesses
Looking For Support

If you need assistance, please reach out to your dedicated Account Executive. If you're not sure who your Account Executive is or don't have their contact information.

Please email salessupportteam@hsf.eu.com.

Head Office

HSF Health Plan, 24 Upper Ground, London, SE1 9PD

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Help and support

Address

24 Upper Ground,
London, SE1 9PD

Phone

24 Upper Ground,
London, SE1 9PD

HSF Health Plan Ltd is the trading company of The Hospital Saturday Fund, a Registered Charity in the UK No 1123381 and in Ireland Registered Charity No 20104528. In Ireland, HSF Health Plan Ltd is authorized and regulated as a Third Country Branch by the Central Bank of Ireland. Registered as Company no 904935, their registered office is at 5 Westgate Business Park, Kilrush Road, Ennis, Co. Clare. In the UK HSF Health Plan Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered as a Company in England No 30869, their registered office is at 24 Upper Ground London SE1 9PD.

© 2023 HSF Health Plan